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0 - Armed forces occupations
1 - Managers
2 - Professionals
3 - Technicians and associate professionals
31 - Science and engineering associate professionals
32 - Health associate professionals
33 - Business and administration associate professionals
331 - Financial and mathematical associate professionals
332 - Sales and purchasing agents and brokers
333 - Business services agents
334 - Administrative and specialised secretaries
3341 - Office supervisors
3341.1 - محلل مركز الاتصال / محللة مركز الاتصال
3341.2 - مدقق جودة مركز الاتصال / مدققة جودة مركز الاتصال
3341.3 - مشرف مركز الاتصال / مشرفة مركز الاتصال
3341.5 - مشرف إدخال البيانات / مشرفة إدخال البيانات
3341.6 - مدير المسح الميداني / مديرة المسح الميداني
3341.7 - مدير مكتب / مديرة مكتب
3342 - Legal secretaries
3343 - Administrative and executive secretaries
3344 - Medical secretaries
335 - Regulatory government associate professionals
34 - Legal, social, cultural and related associate professionals
35 - Information and communications technicians
4 - Clerical support workers
5 - Service and sales workers
6 - Skilled agricultural, forestry and fishery workers
7 - Craft and related trades workers
8 - Plant and machine operators and assemblers
9 - Elementary occupations

مشرف مركز الاتصال / مشرفة مركز الاتصال

Technicians and associate professionals

Business and administration associate professionals

Administrative and specialised secretaries

Office supervisors

مشرف مركز الاتصال / مشرفة مركز الاتصال

Description

Code

3341.4

Description

يتولى مشرفو مراكز الاتصالات الإشراف على أنشطة موظفي مراكز الاتصالات وتنسيقها. وهم يتأكدون أن العمليات اليومية تسير بسلاسة من خلال حل المشكلات وتعليم الموظفين وتدريبهم والإشراف على المهام.

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

Essential Knowledge

Optional Skills and Competences

Optional Knowledge

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.1 (Last update 26/09/2022)