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0 - Armed forces occupations
1 - Managers
2 - Professionals
3 - Technicians and associate professionals
31 - Science and engineering associate professionals
32 - Health associate professionals
33 - Business and administration associate professionals
34 - Legal, social, cultural and related associate professionals
35 - Information and communications technicians
351 - Information and communications technology operations and user support technicians
3511 - Information and communications technology operations technicians
3512 - Information and communications technology user support technicians
3512.2 - مدير مكتب مساعدة تكنولوجيا المعلومات والاتصالات / مديرة مكتب مساعدة تكنولوجيا المعلومات والاتصالات
3512.3 - فني أمن تكنولوجيا المعلومات والاتصالات
3512.4 - فني تكنولوجيا المعلومات والاتصالات
3513 - Computer network and systems technicians
3514 - Web technicians
352 - Telecommunications and broadcasting technicians
4 - Clerical support workers
5 - Service and sales workers
6 - Skilled agricultural, forestry and fishery workers
7 - Craft and related trades workers
8 - Plant and machine operators and assemblers
9 - Elementary occupations

وكيل مكتب مساعدة تكنولوجيا المعلومات والاتصالات / وكيلة مكتب مساعدة تكنولوجيا المعلومات والاتصالات

Technicians and associate professionals

Information and communications technicians

Information and communications technology operations and user support technicians

Information and communications technology user support technicians

وكيل مكتب مساعدة تكنولوجيا المعلومات والاتصالات / وكيلة مكتب مساعدة تكنولوجيا المعلومات والاتصالات

Description

Code

3512.1

Description

يقدم وكلاء مكاتب مساعدة تكنولوجيا المعلومات والاتصالات المساعدة الفنية لمستخدمي أجهزة الكمبيوتر، أو يجيبون عن الأسئلة أو يحلون مشاكل الكمبيوتر للعملاء عبر الهاتف أو إلكترونيًا. كما يقدمون المساعدة فيما يتعلق باستخدام أجهزة الكمبيوتر وبرامجه.

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

Essential Knowledge

Optional Skills and Competences

Optional Knowledge

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.0 (Last update 27/01/2022)