motor vehicle aftersales manager

Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.

Alternative Labels

bus and coach aftersales

bus and coach aftersales co-ordinator

bus and coach aftersales specialist

car aftersales co-ordinator

car aftersales manager

car aftersales specialist

motor vehicle aftersales manger

motor vehicles aftersales manager

motor vehicles aftersales specialist

truck aftersales co-ordinator

truck aftersales manager

truck aftersales specialist

van aftersales co-ordinator

van aftersales manager

van aftersales specialist

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

apply business acumen build business relationships develop aftersale policies ensure compliance with warranty contracts guarantee customer satisfaction manage aftersales processes to comply with business standards manage staff monitor after sales records negotiate sales contracts perform customers’ needs analysis plan event marketing for promotional campaigns produce statistical financial records provide customer follow-up services show diplomacy supervise sales activities use mathematical tools for managing vehicles

Essential Knowledge

commercial law consumer protection product comprehension

Optional Skills and Competences

apply numeracy skills give instructions to staff implement customer follow-up meet deadlines operate dealership management system report accounts of the professional activity think proactively to secure sales

Optional Knowledge

car controls competition law employment law new vehicles on the market parts pricing sales argumentation teamwork principles types of vehicles

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/1663e9d9-857b-4efa-9ab6-886c7fc763f6

Status

released

Occupations