hotel concierge

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hotel concierge

Clerical support workers

Customer services clerks

Client information workers

Client information workers not elsewhere classified

hotel concierge

Description

Code

4229.2

Description

Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

Alternative Labels

concierge

guest assistance manager

guest concierge

guest services manager

hotel concierge

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

assist clients with special needs comply with food safety and hygiene greet guests handle customer complaints identify customer's needs maintain customer service maintain relationship with customers provide tourism related information

Optional Skills and Competences

assess cleanliness of areas deliver correspondence detect drug abuse distribute local information materials ensure the privacy of guests handle personal identifiable information handover the service area implement marketing strategies implement sales strategies maintain incident reporting records process reservations take room service orders

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/1ae8d28e-407c-48ab-88ff-4cb25bfcdea6

Status

released

Occupations

hotel concierge

Description

Skills & Competences

Concept URI