shop assistant

Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.

Alternative Labels

department store shop assistant

department store shop worker

filling station shop assistant

filling station shop worker

garden centre shop assistant

garden centre shop worker

hypermarket shop assistant

hypermarket shop worker

museum shop assistant

outlet centre shop assistant

outlet centre shop worker

senior shop assistant

senior shop worker

supermarket shop assistant

supermarket shop worker

trainee shop assistant

trainee shop worker

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

Order products apply company policies carry out order intake direct customers to merchandise examine merchandise execute working instructions maintain relationship with customers maintain relationship with suppliers maintain store cleanliness notify customers on special offers operate cash register organise product display pack merchandise for gifts package purchases in bags process refunds provide customer follow-up services provide customer guidance on product selection put up price tags stock shelves supervise merchandise displays

Essential Knowledge

company policies product comprehension

Optional Skills and Competences

achieve sales targets carry out active selling check deliveries on receipt demonstrate products' features identify customer's needs keep records of merchandise delivery maintain customer service monitor stock level process orders from online shop process payments use different communication channels

Optional Knowledge

sales promotion techniques teamwork principles

Skills & Competences

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/0b15375e-dfdd-4047-9efb-096e0aaee7d2

Status

released

Occupations

shop assistant

Concept overview

Skills & Competences

Skills & Competences

Concept status