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call centre agent





Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.

Alternative Labels

telemarketing agent

call centre operator

telephone sales agent

telephone sales generator

call center agent

telephone sales representative

call centre rep

call centre operative

telemarketing operator

telephone service attendant

call centre representative

call center representative

outbound call center agent

outbound telemarketer

inbound telemarketer

call centre service agent

inbound sales agent

telephone solicitor

inbound call center agent

call centre taker

outbound sales agent

telephone operator


inbound call centre agent

outbound call centre agent

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: