office clerk

Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients and scheduling meetings.

Alternative Labels

clerical assistant

correspondence clerk

office clerk

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Narrower occupations

- membership administrator

Skills & Competences

Essential Skills and Competences

align content with form apply grammar and spelling rules communicate by telephone communicate with customers deliver correspondence disseminate internal communications disseminate messages to people facilitate access to information file documents fill out forms handle delivered packages handle mail maintain correspondence records manage digital documents organise business documents organise facilities for office personnel perform office routine activities prepare correspondence for customers process commissioned instructions process data route correspondence to business departments use different communication channels use office systems use spreadsheets software

Essential Knowledge

company policies information confidentiality

Optional Skills and Competences

communicate with customer service department digitise documents draft corporate emails ensure proper document management issue sales invoices keep records of customer interaction maintain internal communication systems maintain inventory of office supplies manage digital archives monitor staff absences perform cleaning duties process customer orders respect data protection principles serve beverages translate keywords into full texts use free typing techniques use microsoft office use personal organization software use software for data preservation

Optional Knowledge

accounting techniques document sharing procedures transcription methods

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/6c999fc7-c6b7-4ef3-a4b9-af124a1783a2

Status

released

Occupations

office clerk

Description

Skills & Competences

Concept URI