cabin crew manager

Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers' expectations and for the application of safety regulations on board the plane.

Alternative Labels

cabin crew head

cabin crew manager

cabin service director

cabin service manager

chief purser

customer service director

flight service manager

head of cabin crew

inflight service manager

manager of cabin crew

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

analyse work-related written reports carry out pre-flight duties communicate verbal instructions conduct full-scale emergency plan exercises deal with challenging work conditions deliver outstanding service execute flight plans follow verbal instructions give instructions to staff handle stressful situations handle veterinary emergencies inspect cabin service equipment maintain relationship with customers manage the customer experience perform routine flight operations checks prepare flight reports process customer orders provide first aid provide food and beverages sell souvenirs upsell products

Essential Knowledge

air transport law airport planning common aviation safety regulations

Optional Skills and Competences

act reliably apply transportation management concepts be friendly to passengers have computer literacy provide information to passengers use different communication channels

Optional Knowledge

geostationary satellites

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/95f56fc4-99f9-49da-b942-1dfbc857e933

Status

released

Occupations