after-sales service technician

After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.

Alternative Labels

after-sales installation technician

after-sales maintenance technician

after-sales rectification technician

after-sales repair technician

after-sales support technician

after-sales team member

customer service technician

field support technician

field technician

help-desk technician

sales support technician

workshop technician

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

advise on merchandise features communicate with customers contact customers create solutions to problems ensure compliance with legal requirements execute after sales activities guarantee customer satisfaction implement customer follow-up implement sales strategies provide customer follow-up services

Essential Knowledge

characteristics of products characteristics of services customer relationship management customer service maintenance operations product comprehension

Optional Skills and Competences

address problems critically apply technical communication skills keep records of customer interaction listen actively maintain relationship with customers manage schedule of tasks monitor after sales records provide information solve technical problems

Optional Knowledge

consumer protection electronic and telecommunication equipment sales activities sales strategies

Skills & Competences

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/98e58946-3227-4f6c-a5d1-5892fe76883d

Status

released

Occupations