vehicle rental agent

Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.

ESCO Code

5249.3

NACE Code

77.1 - Rental and leasing of motor vehicles

Alternative Labels

vehicle booking team leader

vehicle rental assistant

vehicle booking desk assistant

vehicle hire desk manager

vehicle booking desk manager

vehicle rental desk clerk

vehicle booking manager

vehicle booking desk supervisor

vehicle rental team leader

vehicle rental supervisor

vehicle booking desk agent

vehicle booking worker

vehicle rental desk supervisor

vehicle hire desk worker

vehicle rental worker

vehicle hire desk assistant

vehicle booking desk worker

vehicle booking supervisor

vehicle rental desk agent

vehicle rental manager

vehicle booking desk clerk

vehicle booking assistant

vehicle hire desk agent

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

achieve sales targets apply numeracy skills arrange pick‐up arrange rental car drop-off audit closed vehicle rental contracts check vehicle damage communicate with customers complete transaction procedures for returned vehicles conduct customer identification handle customer complaints handle rental overdues have computer literacy identify customer's needs perform multiple tasks at the same time process data process payments process reservations provide customers with price information record customers' personal data review completed contracts

Essential Knowledge

car controls contract law types of vehicles

Optional Skills and Competences

build rapport with people from different cultural backgrounds create solutions to problems deal with pressure from unexpected circumstances facilitate official agreement listen actively maintain vehicle service manage theft prevention operate cash register show diplomacy speak different languages tolerate stress upsell products use customer relationship management software utilise cross-selling work independently in rental services

Optional Knowledge

carsharing credit card payments leasing characteristics

Skills Group Share

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/3cc87d40-f402-4f57-9353-4b36a031cfc5

Status

released

Occupations