steward/stewardess

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Narrower occupations

- flight attendant

- ship steward/ship stewardess

- train attendant

Skills & Competences

Essential Skills and Competences

assist passengers comply with food safety and hygiene greet guests handle customer complaints handle financial transactions maintain customer service serve food in table service

Optional Skills and Competences

act reliably analyse work-related written reports answer questions about the train transport service apply transportation management concepts assist clients with special needs assist passengers in emergency situations assist passengers with timetable information be friendly to passengers carry out pre-flight duties check carriages check passenger tickets communicate reports provided by passengers communicate verbal instructions conduct full-scale emergency plan exercises deal with challenging work conditions deliver outstanding service demonstrate emergency procedures distribute local information materials execute flight plans facilitate safe disembarkation of passengers follow verbal instructions give instructions to staff handle guest luggage handle stressful situations in the work place handle veterinary emergencies have computer literacy help to control passenger behaviour during emergency situations identify customer's needs implement marketing strategies implement sales strategies inspect cabin service equipment maintain relationship with customers maintain stock supplies for guest cabin maintain vessel safety and emergency equipment manage lost and found articles manage on board hazards manage the customer experience oversee guest laundry service perform routine flight operations checks perform services in a flexible manner perform small vessel safety procedures prepare flight reports prepare mixed beverages prepare simple meals on board process customer orders provide first aid provide food and beverages provide information to passengers read stowage plans sell souvenirs service rooms show intercultural awareness tolerate stress upsell products use different communication channels use riverspeak to communicate

Optional Knowledge

air transport law airport planning common aviation safety regulations health and safety measures in transportation physical parts of the vessel vessel safety equipment

Skills & Competences

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/58ff0ec2-08ba-4b21-b765-babb6d76ca36

Status

released

Occupations