secretary

Secretaries perform a variety of administrative tasks to help keep an organisation run smoothly. They answer telephone calls, draft and send e-mails, maintain diaries, arrange appointments, take messages, file documents, organise and service meetings, and manage databases.

Alternative Labels

administrative assistant

assistant

city administrator secretary

corporate secretary

executive secretary

front office clerk

front office secretary

head secretary

office administrative assistant

office receptionist

office worker

personal assistant

private secretary

school secretary

secretarial assistant

typist

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

administer appointments communicate by telephone communicate schedules to the people concerned disseminate internal communications disseminate messages to people draft corporate emails file documents fill out forms handle mail keep task records maintain internal communication systems manage digital documents manage personnel agenda monitor staff absences organise business documents organise facilities for office personnel perform office routine activities process commissioned instructions use microsoft office use spreadsheets software use word processing software

Essential Knowledge

company policies

Optional Skills and Competences

deliver correspondence demonstrate professional attitude to clients develop documentation in accordance with legal requirements handle financial transactions handle petty cash issue sales invoices liaise with typists manage accounts manage budgets manage needs for stationery items manage online content organise travel arrangements for staff place orders for printed paper goods prepare presentation material use office systems use personal organization software write meeting reports

Optional Knowledge

accounting techniques education administration education law labour law

Skills & Competences

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/5ac377d2-e1d0-4911-a299-b4ef2782a0ba

Status

released

Occupations

secretary

Concept overview

Skills & Competences

Skills & Competences

Concept status