ticket issuing clerk

Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.

Scope note

Excludes travel tickets clerk.

Alternative Labels

concert ticket selling agent

museumshop selling agent

museum ticket selling agent

sport ticket selling agent

ticket selling agent

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

apply numeracy skills assist clients with special needs carry out active selling carry out order intake carry out products preparation communicate with customers demonstrate products' features ensure compliance with legal requirements examine merchandise guarantee customer satisfaction handle personal identifiable information have computer literacy identify customer's needs inform customers of activity changes issue sales invoices keep up to date on local events maintain customer records maintain customer service maintain store cleanliness monitor stock level monitor ticketing operate cash register organise storage facilities plan aftersales arrangements prevent shoplifting process booking process payments process refunds provide customer follow-up services provide customer guidance on product selection quote prices respond to customers' inquiries sell tickets stock shelves upsell products use different communication channels

Essential Knowledge

cancellation policies of service providers characteristics of products characteristics of services e-commerce systems product comprehension sales argumentation

Optional Skills and Competences

advertise sport venue assist customers check tickets at venue entry develop promotional tools handle multiple orders simultaneously promote cultural venue events promote event promote recreation activities speak different languages stay up-to-date with current events

Optional Knowledge

advertising techniques cultural projects recreation activities sporting events

Skills & Competences

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/612430b3-dd43-4786-b823-0466c4953f66

Status

released

Occupations