hospitality establishment receptionist

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

Alternative Labels

hotel receptionist

reception worker

reception assistant

hospitality establishment receptionist

reception area clerk

reservations clerk

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Narrower occupations

- camping ground operative

Skills & Competences

Essential Skills and Competences

identify customer's needs explain features in accommodation venue handover the service area maintain customer service process booking handle financial transactions implement sales strategies handle customer complaints deal with arrivals in accommodation maintain customer records deal with departures in accommodation provide tourism related information implement marketing strategies greet guests maintain relationship with customers assist clients with special needs comply with food safety and hygiene

Optional Skills and Competences

ensure the privacy of guests take room service orders train reception staff detect drug abuse maintain incident reporting records process reservations carry out end of day accounts distribute local information materials assess cleanliness of areas tend to clients' personal items

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/82025c02-9082-416c-998b-f51eb0359ee6

Status

released

Occupations