hospitality establishment receptionist

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

Alternative Labels

hotel receptionist

reception worker

reception assistant

hospitality establishment receptionist

reception area clerk

reservations clerk

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Narrower occupations

- camping ground operative

Skills & Competences

Essential Skills and Competences

provide tourism related information maintain customer records greet guests handover the service area comply with food safety and hygiene handle financial transactions deal with arrivals in accommodation handle customer complaints maintain relationship with customers maintain customer service assist clients with special needs implement sales strategies process booking deal with departures in accommodation identify customer's needs implement marketing strategies explain features in accommodation venue

Optional Skills and Competences

distribute local information materials ensure the privacy of guests carry out end of day accounts tend to clients' personal items process reservations maintain incident reporting records take room service orders train reception staff assess cleanliness of areas detect drug abuse

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/82025c02-9082-416c-998b-f51eb0359ee6

Status

released

Occupations