railway passenger service agent

Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.

Alternative Labels

customer transit agent

passenger representative

railway customer service agent

railway customer service representative

railway customer transit agent

railway passenger agent

railway passenger service agent

railway station customer service agent

railway station customer service representative

railway transportation service representative

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

collect customer data communicate with customer service department deliver a sales pitch deliver outstanding service guarantee customer satisfaction identify customer's needs implement marketing strategies implement sales strategies interpret customer non-verbal communication listen actively maintain updated professional knowledge manage the customer experience meet picking standards provide high quality customer service provide information to passengers react calmly in stressful situations relay messages through radio and telephone systems represent the company tend to passenger belongings think proactively write work-related reports

Essential Knowledge

product range of railway companies train routes

Optional Skills and Competences

act reliably have computer literacy perform services in a flexible manner persuade clients with alternatives speak different languages use microsoft office work in a rail transport team

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/9653fb92-ad48-4865-a471-f270302fa93b

Status

released

Occupations