Hierarchy view
tour operator representative
Description
Code
4221.5
Description
Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.
Alternative Labels
holiday rep
holiday representative
tour operator representative
tour rep
tour representative
Regulatory Aspect
To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:
Skills & Competences
Essential Skills and Competences
apply foreign languages in tourism
assist clients with special needs
build a network of suppliers in tourism
collect tourist information
communicate with customers
create solutions to problems
develop inclusive communication material
devise special promotions
educate on sustainable tourism
engage local communities in the management of natural protected areas
handle customer complaints
handle personal identifiable information
maintain customer service
make logistical arrangements
manage conservation of natural and cultural heritage
manage health and safety standards
manage visitor flows in natural protected areas
measure customer feedback
process booking
provide customised products
provide performance feedback
support community-based tourism
support local tourism
upsell products
work in a hospitality team
Essential Knowledge
Optional Skills and Competences
ensure infrastructure accessibility
implement marketing strategies
implement sales strategies
improve customer traveling experiences with augmented reality
maintain customer records
manage the customer experience
negotiate service with providers
negotiate supplier arrangements
prepare travel packages
promote virtual reality travelling experiences
use e-tourism platforms
Optional Knowledge
Concept URI
Status
released
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