customer contact centre information clerk

Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.

Alternative Labels

client services clerk

customer contact center information clerk

customer contact clerk

customer helpdesk clerk

customer information center assistant

customer relations representative

customer representative

customer service clerk

customer support officer

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Narrower occupations

- live chat operator

Skills & Competences

Essential Skills and Competences

answer incoming calls collect customer data communicate by telephone communicate with customers establish customer rapport guarantee customer satisfaction keep records of customer interaction perform customer management provide customer follow-up use databases

Essential Knowledge

characteristics of products characteristics of services customer insight customer service

Optional Skills and Competences

analyse call performance trends assist customers carry out active selling contact customers discern written communication draft corporate emails follow up orders for customers handle helpdesk problems improve customer interaction measure customer feedback notify customers on special offers prepare correspondence for customers provide customers with order information provide customers with price information use e-services

Optional Knowledge

call-centre technologies customer relationship management

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/b7b75eb6-34bc-462d-b412-eed393cc1397

Status

released

Occupations