ICT operations manager

ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.

Alternative Labels

ICT data processing manager

data processing manager

ICT operations managers

IT data processing manager

IT process manager

IT operations manager

systems and networks manager

ICT acquisitions manager

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Narrower occupations

- software manager

Skills & Competences

Essential Skills and Competences

oversee quality control manage budgets use ICT ticketing system maintain relationship with suppliers manage changes in ICT system use different communication channels track key performance indicators develop ICT workflow manage staff train employees perform project management attend to ICT systems quality improve business processes design process define technology strategy

Essential Knowledge

innovation processes

Optional Skills and Competences

implement ICT safety policies recruit employees comply with legal regulations manage contracts implement a virtual private network apply organisational techniques implement ICT risk management provide cost benefit analysis reports perform procurement processes develop information standards coordinate technological activities

Optional Knowledge

software components libraries engineering processes systems development life-cycle contract law hardware components outsourcing strategy software components suppliers ICT process quality models crowdsourcing strategy hardware components suppliers insourcing strategy

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/f0ca39a8-1e30-487c-95f9-ef2d5e734adc

Status

released

Occupations