Client information workers not elsewhere classified
This unit group includes client information workers not included elsewhere in Minor Group 422: Client Information Workers. For instance, it includes workers who obtain and process information from clients needed to determine eligibility for services.
In such cases tasks would include -
(a) interviewing patients to obtain and process information required to provide hospital services;
(b) interviewing applicants for public assistance to gather information pertinent to their application;
(c) verifying the accuracy of information provided;
(d) initiating procedures to grant, modify, deny or terminate assistance;
(e) providing information and answering questions concerning benefits and claims procedures;
(f) referring patients or applicants to other organizations if they are ineligible for services.
Examples of the occupations classified here:
- Eligibility interviewer
- Eligibility specialist
- Hospital admissions clerk