telephone switchboard operator

Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.

Alternative Labels

alarm centre dispatcher

communication centre operator

receptionist

receptionist telephone operator

switchboard operator

switchboard receptionist

telephone answering service operator

telephone operator

telephone switchboard operator

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Narrower occupations

- emergency medical dispatcher

Skills & Competences

Essential Skills and Competences

answer incoming calls communicate by telephone maintain telephony system redirect callers use communication devices use computer telephony integration

Essential Knowledge

electronic communication

Optional Skills and Competences

greet guests handle helpdesk problems implement a virtual private network install electronic communication equipment monitor communication channels' performance respond to customers' inquiries

Optional Knowledge

ICT communications protocols concepts of telecommunications

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/0bf68df5-e808-4c27-abf2-6f85440f2d7f

Status

released

Occupations