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ICT help desk manager

Description

Code

3512.2

Description

ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.

Alternative Labels

ICT help desk managers

IT helpdesk manager

ICT help desk manager

ICT service desk manager

software support manager

ICT helpdesk manager

IT help desk manager

ICT helpdesk managers

technical support manager

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: