gambling manager

Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.

Scope note

Includes gambling managers working in online gambling websites.

Alternative Labels

gambling chief executive officer

gambling facility chief executive officer

gambling facility general manager

gambling facility manager

gambling facility managing director

gambling general manager

gambling manager

gambling managing director

general manager

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

advise on betting analyse gambling data assist customers display betting information establish daily priorities follow betting strategies follow company standards follow ethical code of conduct of gambling identify indicators of problem gambling liaise with local authorities maintain customer service manage budgets manage operational budgets manage staff manage supplies measure customer feedback monitor customer behaviour perform project management prevent money laundering in gambling recruit employees represent the organisation set organisational policies supervise daily information operations supervise game operations supervise the work of staff on different shifts train employees

Essential Knowledge

corporate social responsibility

Optional Skills and Competences

apply gaming psychology apply knowledge of human behaviour develop recreation programmes handle customer complaints handle game complaints handle incidents identify customer's needs keep task records manage logistics manage online gambling manage recreational facility organise labour promote recreation activities schedule recreation facilities work in an organised manner

Optional Knowledge

online gambling recreation activities

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/146f2c99-3f8b-4856-95ba-3ecfea681809

Status

released

Occupations