Hierarchy view
call centre analyst
Description
Code
3341.1
Description
Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.
Alternative Labels
CRM data analyst
trainee call centre analyst
assistant call centre analyst
sales data analyst
assistant data analyst
marketing data analyst
call center agent
trainee data analyst
call centre operations analyst
graduate call centre analyst
senior data analyst
service desk analyst
call center analyst
customer data analyst
call centre reporting analyst
contact centre analyst
IT data analyst
senior call centre analyst
graduate data analyst
Regulatory Aspect
To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:
Skills & Competences
Essential Skills and Competences
Essential Knowledge
Optional Skills and Competences
Optional Knowledge
Concept URI
Status
released