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call centre quality auditor

Description

Code

3341.2

Description

Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.

Alternative Labels

call centre quality analyst

call center quality auditor

call centre quality assurance auditor

call centre quality audit associate

contact centre quality auditor

call centre quality control auditor

call centre quality controller

customer service centre analyst

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: