client relations manager

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.

ESCO Code

2431.6

NACE Code

G - WHOLESALE AND RETAIL TRADE

70.1 - Activities of head offices

Scope note

Excludes customer experience managers. Excludes people working with short term customers in the hospitality, recreation or entertainment industry.

Alternative Labels

customer service executive

client service manager

client relationship manager

customer service representative

consumer relations manager

client manager

customer service manager

CRM manager

client service representative

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

advise on public relations analyse consumer buying trends build business relationships build trust communicate with customers create solutions to problems develop professional network fix meetings follow company standards guarantee customer satisfaction identify customer's needs identify new business opportunities liaise with managers manage accounts manage customer service manage staff maximise sales revenues perform customers’ needs analysis supervise the management of an establishment supervise work

Essential Knowledge

business communication communication principles corporate social responsibility corporate sustainability knowledge base product comprehension public relations relationship marketing

Optional Skills and Competences

achieve sales targets analyse business plans analyse business processes analyse business requirements analyse customer service surveys collaborate in the development of marketing strategies collect customer data communicate with customer service department contact customers deliver a sales pitch handle customer complaints implement marketing strategies implement sales strategies keep records of customer interaction make strategic business decisions manage contracts measure customer feedback monitor customer service perform business analysis perform customer management perform market research plan health and safety procedures plan marketing campaigns study sales levels of products supervise sales activities teach customer service techniques train employees

Optional Knowledge

business management principles customer relationship management customer service data protection sales strategies

Skills Group Share

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/725090a7-9943-4dae-8079-a6999d21ddba

Status

released

Occupations