crowd controller

Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.

Alternative Labels

crowd control worker

spectator controller

steward

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

comply with the principles of self-defence control crowd deal with aggressive behaviour ensure health and safety of visitors ensure public safety and security identify security threats identify terrorism threats liaise with security authorities manage emergency evacuation plans manage theft prevention monitor guest access patrol areas perform security checks practice vigilance restrain individuals use communication techniques

Essential Knowledge

fire safety regulations security threats surveillance methods

Optional Skills and Competences

assist emergency services ban cameras check tickets at venue entry develop contingency plans for emergencies ensure escape routes ensure law application ensure safe spectator movement handle cash flow handle spectator complaints handle surveillance equipment inspect sport stadium manage lost and found articles manage major incidents monitor amusement park safety monitor building security monitor parking areas to maintain security monitor security measures operate fire extinguishers operate radio equipment provide first aid react calmly in stressful situations tolerate stress verify visitor identification welcome spectators

Optional Knowledge

criminal law

Skills & Competences

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/8fc3d559-d61c-418c-ad4a-bf4c6b2909e3

Status

released

Occupations