Hierarchy view
This concept is obsolete
crisis helpline operator
Concept overview
Code
3412.1
Description
Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.
Alternative Labels
crisis helpline worker
crisis hotline operator
distress helpline operator
distress hotline operator
telephone crisis counselor
telephone crisis support
Regulatory Aspect
To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:
Skills & Competences
Essential Skills and Competences
Essential Knowledge
Optional Skills and Competences
Optional Knowledge
Skills & Competences
Concept status
Status
released