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crisis helpline operator

Description

Code

3412.1

Description

Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

Alternative Labels

telephone crisis counselor

crisis hotline operator

distress helpline operator

crisis helpline worker

crisis helpline operator

telephone crisis support

distress hotline operator

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: