after-sales service technician

After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.

Alternative Labels

after-sales rectification technician

field technician

after-sales support technician

sales support technician

after-sales service technician

customer service technician

after-sales repair technician

help-desk technician

after-sales team member

after-sales maintenance technician

workshop technician

after-sales installation technician

field support technician

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

advise on merchandise features create solutions to problems provide customer follow-up services ensure compliance with legal requirements contact customers implement customer follow-up guarantee customer satisfaction execute after sales activities implement sales strategies communicate with customers

Essential Knowledge

characteristics of services maintenance operations customer service product comprehension characteristics of products customer relationship management

Optional Skills and Competences

monitor after sales records maintain relationship with customers solve technical problems provide information listen actively manage schedule of tasks apply technical communication skills keep records of customer interaction address problems critically

Optional Knowledge

consumer protection sales strategies electronic and telecommunication equipment sales activities

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/98e58946-3227-4f6c-a5d1-5892fe76883d

Status

released

Occupations