after-sales service technician

After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.

ESCO Code

2433.1

NACE Code

46.7 - Wholesale of motor vehicles, motorcycles and related parts and accessories

95.3 - Repair and maintenance of motor vehicles and motorcycles

43.2 - Electrical, plumbing and other construction installation activities

47.8 - Retail sale of motor vehicles, motorcycles and related parts and accessories

95 - Repair and maintenance of computers, personal and household goods, and motor vehicles and motorcycles

33 - Repair, maintenance and installation of machinery and equipment

Alternative Labels

after-sales repair technician

help-desk technician

after-sales team member

after-sales rectification technician

after-sales maintenance technician

field technician

workshop technician

after-sales support technician

after-sales installation technician

sales support technician

field support technician

customer service technician

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

advise on merchandise features communicate with customers contact customers create solutions to problems ensure compliance with legal requirements execute after sales activities guarantee customer satisfaction implement customer follow-up implement sales strategies provide customer follow-up services

Essential Knowledge

characteristics of products characteristics of services customer relationship management customer service maintenance operations product comprehension

Optional Skills and Competences

address problems critically apply technical communication skills keep records of customer interaction listen actively maintain relationship with customers manage schedule of tasks monitor after sales records provide information solve technical problems

Optional Knowledge

consumer protection electronic and telecommunication equipment sales activities sales strategies

Skills Group Share

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/98e58946-3227-4f6c-a5d1-5892fe76883d

Status

released

Occupations