sales assistant

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

carry out order intake identify customer's needs prevent shoplifting plan aftersales arrangements demonstrate products' features prepare sales checks examine merchandise maintain relationship with customers provide customer follow-up services follow up orders for customers ensure client orientation carry out active selling organise product display maintain relationship with suppliers provide customer guidance on product selection guarantee customer satisfaction monitor stock level process refunds operate cash point ensure compliance with legal requirements ensure stock storage safety stock shelves Order products

Essential Knowledge

company policies characteristics of products characteristics of services product comprehension

Optional Skills and Competences

organise storage facilities supervise merchandise displays ensure store security issue sales invoices carry out specialised packing for customers carry out cross merchandising arrange ordering of products for customers order supplies keep records of merchandise delivery maintain store cleanliness perform multiple tasks at the same time package purchases in bags listen actively

Optional Knowledge

teamwork principles

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/9ba74e8a-c40c-4228-9998-eb3c7a5c11df

Status

released

Occupations

sales assistant

Description

Skills & Competences

Concept URI