Skip to main content
European Skills, Competences, Qualifications and Occupations (ESCO)
There is a temporary issue on this page. Please, try later. We apologise for this inconvenience.

Show filters

Hide filters

Filters

This concept is obsolete

contact centre supervisor

Concept overview

Code

3341.4

Description

Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.

Alternative Labels

contact center employees supervisor

contact center supervisor

contact centre employees supervisor

customer service employees supervisor

customer service supervisor

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

Skills & Competences