Hierarchy view
This concept is obsolete
contact centre supervisor
Concept overview
Code
3341.4
Description
Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
Alternative Labels
contact center employees supervisor
contact center supervisor
contact centre employees supervisor
customer service employees supervisor
customer service supervisor
Regulatory Aspect
To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:
Skills & Competences
Essential Skills and Competences
Essential Knowledge
Optional Skills and Competences
Optional Knowledge
Skills & Competences
Concept status
Status
released