Hierarchy view
contact centre supervisor
Description
Code
3341.4
Description
Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
Alternative Labels
contact center supervisor
customer service supervisor
Regulatory Aspect
To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:
Skills & Competences
Essential Skills and Competences
Essential Knowledge
Optional Skills and Competences
Optional Knowledge
Concept URI
Status
released