| European Skills, Competences, Qualifications and Occupations (ESCO)

Process officers identify, document and maintain the processes that are necessary to be implemented for an organisation. They review existing processes, evaluate improvements with stakeholders, draft internal documents and support the operations of the organization to meet the key KPIs.

Alternative Labels

business process advisor

business process improvement coordinator

business process officer

chief process officer

continuous improvement officer

coordinator process management

customer process coordinator

process administration specialist

process administrator

process coordinator

process improvement advisor

process improvement coordinator

process improvement officer

processing officer

process management coordinator

process support officer

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

analyse external factors of companies analyse legal evidence analyse scientific data check processing parameters create documented procedures define organisational standards identify process improvements improve business processes manage processes measure effectiveness of the service provided provide improvement strategies provide necessary documents review development process of an organisation

Essential Knowledge

Process-based management management department processes operations department processes surveillance methods

Optional Skills and Competences

assess administrative burden ensure proper document management negotiate improvement with suppliers prepare compliance documents promote evaluation capacity development recommend product improvements

Optional Knowledge

human resources department processes lean manufacturing

Skills & Competences

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/a330b100-e651-4db1-bcf0-e9cbc025c614

Status

released