host/hostess

Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.

Alternative Labels

hostess

host

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

communicate verbal instructions distribute local information materials provide visitor information maintain relationship with customers promote the use of sustainable transport welcome tour groups greet guests identify customer's needs demonstrate intercultural competences in hospitality services manage tourist groups provide tourism related information assist clients with special needs inform tourist groups on logistical times escort visitors to places of interest handle personal identifiable information answer incoming calls maintain customer service

Optional Skills and Competences

speak different languages handle customer complaints create solutions to problems answer questions about the train transport service be friendly to passengers handle guest luggage apply foreign languages in tourism

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/a6007269-912a-4445-b792-b4d5fe016bb2

Status

released

Occupations

host/hostess

Description

Skills & Competences

Concept URI