host/hostess

Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.

Alternative Labels

hostess

host

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

manage tourist groups handle personal identifiable information inform tourist groups on logistical times provide visitor information provide tourism related information maintain relationship with customers demonstrate intercultural competences in hospitality services maintain customer service communicate verbal instructions welcome tour groups greet guests answer incoming calls distribute local information materials assist clients with special needs promote the use of sustainable transport identify customer's needs escort visitors to places of interest

Optional Skills and Competences

answer questions about the train transport service apply foreign languages in tourism handle guest luggage be friendly to passengers handle customer complaints create solutions to problems speak different languages

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/a6007269-912a-4445-b792-b4d5fe016bb2

Status

released

Occupations

host/hostess

Description

Skills & Competences

Concept URI