| Esco

Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.

Alternative Labels

host

hostess

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

answer incoming calls assist clients with special needs communicate verbal instructions demonstrate intercultural competences in hospitality services distribute local information materials escort visitors to places of interest greet guests handle personal identifiable information identify customer's needs inform tourist groups on logistical times maintain customer service maintain relationship with customers manage tourist groups promote the use of sustainable transport provide tourism related information provide visitor information welcome tour groups

Optional Skills and Competences

answer questions about the train transport service apply foreign languages in tourism be friendly to passengers create solutions to problems handle customer complaints handle guest luggage speak different languages

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/a6007269-912a-4445-b792-b4d5fe016bb2

Status

released

Occupations

host/hostess

Description

Skills & Competences

Concept URI