Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.
To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:
Skills & Competences
Essential Skills and Competences
answer incoming calls assist clients with special needs communicate verbal instructions demonstrate intercultural competences in hospitality services distribute local information materials escort visitors to places of interest greet guests handle personal identifiable information identify customer's needs inform tourist groups on logistical times maintain customer service maintain relationship with customers manage tourist groups promote the use of sustainable transport provide tourism related information provide visitor information welcome tour groups