consumer rights advisor

Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.

Alternative Labels

consumer rights adviser

consumer rights legal adviser

consumer rights legal advisor

food hygiene inspector

legal services adviser

legal services advisor

trading standards officer

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

advise on consumer rights apply conflict management apply technical communication skills communicate with customers inspect government policy compliance investigate complaints related to consumer protection keep records of customer interaction protect client interests respond to enquiries

Essential Knowledge

consumer law consumer protection customer service

Optional Skills and Competences

advise on government policy compliance assess quality of services compile legal documents ensure law application keep task records liaise with local authorities maintain relations with local representatives prevent fraudulent activities promote responsible consumer behaviour provide legal advice report test findings use different communication channels

Optional Knowledge

corporate law fraud detection legal research

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/cb60beab-7afb-4e99-8162-221abea68e6d

Status

released

Occupations