waiter/waitress

Waiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, serving food or beverages and taking payments.

Scope note

Excludes head waiter/head waitress. Excludes bartender.

Alternative Labels

chef de rang

event server

table waiter

waiter

waiting staff

waitress

wait staff

Regulatory Aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Narrower occupations

- head waiter/head waitress

- sommelier

Skills & Competences

Essential Skills and Competences

advise guests on menus for special events arrange tables assist VIP guests assist clients with special needs assist customers attend to detail regarding food and beverages check dining room cleanliness clean surfaces comply with food safety and hygiene identify customer's needs maintain customer service maintain personal hygiene standards maintain relationship with customers measure customer feedback prepare alcoholic beverages prepare hot drinks prepare the restaurant for service present menus process payments serve beverages serve food in table service serve wines supervise food quality take food and beverage orders from customers welcome restaurant guests work in a hospitality team

Essential Knowledge

alcoholic beverage products dietary regimes food and beverages on the menu

Optional Skills and Competences

apply foreign languages in hospitality decant wines detect drug abuse educate customers on coffee varieties educate customers on tea varieties maintain incident reporting records prepare flambeed dishes prepare service trolleys process reservations recommend wines use food cutting tools

Optional Knowledge

laws regulating serving alcoholic drinks local area tourism industry sparkling wines

Skills & Competences

Concept status

Concept Uri

http://data.europa.eu/esco/occupation/d5db9d5c-2ebf-4a54-a79a-1b7e7ff70471

Status

released

Occupations

waiter/waitress

Concept overview

Skills & Competences

Skills & Competences

Concept status