train attendant

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:

http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Skills & Competences

Essential Skills and Competences

serve food in table service greet guests handle financial transactions maintain customer service comply with food safety and hygiene

Essential Knowledge

health and safety measures in transportation

Optional Skills and Competences

manage lost and found articles assist passenger embarkation assist passengers in emergency situations use different communication channels facilitate safe disembarkation of passengers answer questions about the train transport service oversee guest laundry service assist clients with special needs identify customer's needs check carriages provide first aid handle veterinary emergencies give instructions to staff implement sales strategies read stowage plans demonstrate emergency procedures service rooms distribute local information materials handle guest luggage show intercultural awareness apply transportation management concepts manage the customer experience implement marketing strategies handle customer complaints assist passengers with timetable information maintain stock supplies for guest cabin

Concept URI

Concept Uri

http://data.europa.eu/esco/occupation/fa1aef45-49a4-4446-94b4-e2b563d9d025

Status

released

Occupations

train attendant

Description

Skills & Competences

Concept URI