Hierarchy view
listen actively
Description
Description
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Alternative Labels
active listening
apply active listening techniques
listen actively
listen with attentive participation
maintain active listening
use active listening techniques
Skill type
skill
Skill reusability level
cross-sector skills and competences
Relationships
Broader concepts
Essential for
Optional for
Concept URI
Status
released