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Skills & competences

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K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.2 - liaising and networking
S1.3 - teaching and training
S1.3.0 - teaching and training
S1.3.1 - teaching academic or vocational subjects
S1.3.2 - teaching safety procedures
S1.3.3 - training on operational procedures
- advice food processing professionals
- carry out training in environmental matters
- conduct training on biomedical equipment
- demonstrate functionality of software products
- demonstrate functionality of toys and games
- demonstrate functionality of video games
- demonstrate games
- demonstrate products' features
- demonstrate use of hardware
- demonstrate when teaching
- develop biochemical manufacturing training materials
- educate customers on coffee varieties
- educate customers on tea varieties
- educate on data confidentiality
- educate on recycling regulations
- guide learners in using assistive technologies
- help performers internalise choreographic material
- instruct clients on the usage of office equipment
- instruct in military duties
- instruct kitchen personnel
- instruct on animal care
- instruct on circus rigging equipment
- instruct on set up of equipment
- instruct on technical shore-based operations
- pass on trade techniques
- prepare aviation equipment and facilities for training purposes
- provide ICT system training
- provide on-site training in aquaculture facilities
- provide operational efficiency training to employees
- provide staff training in warehouse management
- provide technical training
- provide training in sustainable tourism development and management
- provide training on quality management supervision
- provide training on technological business developments
- support fishery training procedures
- support ICT system users
- teach air cabin crew procedures
- teach air traffic control
- teach boating principles
- teach circus acts
- teach corporate skills
- teach customer service techniques
- teach digital literacy
- teach driving practices
- teach driving theory
- teach flying practices
- teach train driving principles
- train actors in the use of weapons
- train air force crew
- train artists in flying
- train chimney sweeps
- train crew members
- train dealers in gaming
- train dental technician staff
- train employees
- train field investigators
- train guides
- train military troops
- train mine engineers
- train naval crew
- train operators in using mine machinery
- train reception staff
- train religious professionals
- train security officers
- train staff about product features
- train staff in beer knowledge
- train staff in navigational requirements
- train staff in quality procedures
- train staff on recycling programs
- train staff on waste management
- train staff to reduce food waste
S1.3.4 - training on health or medical topics
S1.3.5 - coaching and mentoring
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.7 - obtaining information verbally
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

train staff on call quality assurance

skills

communication, collaboration and creativity

teaching and training

training on operational procedures

transversal skills and competences

social and communication skills and competences

supporting others

instruct others

train staff on call quality assurance

Description

Description

Educate and train a staff of call centre agents, supervisors and managers in the Quality Assurance (QA) process.

Alternative Labels

educate staff on call quality assurance

instruct staff on call quality assurance

teach staff on call quality assurance

training staff on call quality assurance

train staff on call quality assurance

upskill staff on call quality assurance

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional Knowledge

Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.1 (Last update 26/09/2022)