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European Skills, Competences, Qualifications and Occupations

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.2 - liaising and networking
S1.2.0 - liaising and networking
S1.2.1 - communicating with colleagues and clients
S1.2.3 - developing professional relationships or networks
S1.2.4 - advocating for individual or community needs
- advocate for consumer matters in production plants
- advocate for healthcare users' needs
- advocate for others
- advocate for social service users
- advocate health
- analyse community needs
- apply case management
- apply knowledge of human behaviour
- assist clients with special needs
- assist community
- build community relations
- conserve water resource
- create advocacy material
- defend human rights
- demonstrate commitment to democracy
- empower social service users
- encourage counselled clients to examine themselves
- facilitate physical activity in the community
- foster dialogue in society
- influence legislators
- influence policy makers on social service issues
- influence voting behaviour
- integrate community outreach
- negotiate with social service stakeholders
- present arguments persuasively
- prevent communicable diseases' outbreaks
- promote equality in sport activities
- promote human rights
- promote human rights implementation
- promote recreation activities
- promote service users' rights
- promote social awareness
- promote the safeguarding of young people
- promote youth work in the local community
- protect employee rights
- provide community development services
- raise awareness on local community's priorities
- represent national interests
- represent special-interest groups' members
- support implementation of quality management systems
- support witnesses
- work effectively with animal-related organisations
S1.2.5 - collaborating and liaising
S1.3 - teaching and training
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.7 - obtaining information verbally
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

protect client interests

skills

communication, collaboration and creativity

liaising and networking

advocating for individual or community needs

protect client interests

Concept overview

Description

Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.

Alternative Labels

defend client interests

defend consumer interests

look after client interests

look after consumer interests

preserve client interests

preserve consumer interests

safeguard client interests

safeguard consumer interests

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)