Hierarchy view
handle customer complaints
Description
Description
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Alternative Labels
handle customers' complaints
deal with client's negative feedback
handle complaints by customers
handle customer complaints
address guest complaints
Skill type
skill
Skill reusability level
cross-sector skills and competences
Relationships
Broader concepts
Narrower skills
Essential for
steward/stewardess
hotel butler
rental manager
vehicle rental agent
hotel concierge
barista
hospitality entertainment manager
facilities manager
spa attendant
head waiter/head waitress
room attendant
head chef
customer experience manager
laundry and dry cleaning manager
spa manager
travel agency manager
bed and breakfast operator
camping ground manager
flight attendant
tour operator representative
bookmaker
animal groomer
travel consultant
casino cashier
night auditor
venue director
laundry workers supervisor
travel agent
hospitality establishment receptionist
club host/club hostess
veterinary receptionist
building caretaker
camping ground operative
quick service restaurant team leader
head pastry chef
restaurant host/restaurant hostess
railway station manager
rooms division manager
chimney sweep supervisor
housekeeping supervisor
beauty salon attendant
ship steward/ship stewardess
sport facility manager
taxi controller
restaurant manager
director of compliance and information security in gambling
Optional for
betting manager
hospitality revenue manager
tanning consultant
tourist animator
meter reader
gambling manager
airline transport pilot
receptionist
accommodation manager
laundry worker
park guide
contract engineer
train attendant
beauty salon manager
ground steward/ground stewardess
application engineer
butcher
kosher butcher
operations manager
tourist guide
host/hostess
client relations manager
warehouse worker
insurance claims handler
contact centre supervisor
locker room attendant
service manager
insurance claims manager
front of house manager
mountain guide
bathroom fitter
linen room attendant
hospitality establishment security officer
contact centre manager
halal butcher
specialised goods distribution manager
kitchen unit installer
membership administrator
lottery manager
weights and measures inspector
cloak room attendant
veterinary nurse
financial manager
aircraft pilot
doorman/doorwoman
hotel porter
Concept URI
Status
released
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