Hierarchy view
analyse call centre activities
Description
Description
Research data such as call time, waiting time for customers and review company targets to seek measures to improve service level and customer satisfaction.
Alternative Labels
analyse call centre activity
analysing call centre activities
analysis of call centre activities
test call centre activities
search call centre activities
analyze call center activities
scrutinise call centre activities
investigate call centre activities
Skill type
skill
Skill reusability level
cross-sector skills and competences
Relationships
Broader concepts
Essential for
Optional for
Concept URI
Status
released
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