manage the customer experience

Hierarchy view

K - knowledge

L - language skills and knowledge

S - skills

T - transversal skills and competences

manage the customer experience

skills

assisting and caring

providing information and support to the public and clients

accompanying people

manage the customer experience

Description

Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.

Alternative Labels

contribute to a customer experience

customer experience management

manage customer experience

manage customers' experience

manage the customer experience

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

accompanying people

Narrower skills

design customer experiences measure customer feedback

Essential for

train conductor customer experience manager railway passenger service agent flight attendant product manager ground steward/ground stewardess ship steward/ship stewardess bed and breakfast operator cabin crew manager road operations manager restaurant manager

Optional for

product development manager train attendant tour operator representative steward/stewardess port coordinator

Optional Knowledge

customer relationship management

Concept URI

Concept Uri

http://data.europa.eu/esco/skill/4b95c7bb-5672-4e4a-88ea-ba96c12e8ca2

Status

released

Skills & competences

manage the customer experience

Description

Relationships

Concept URI