Hierarchy view
This concept is obsolete
identify customer's needs
Concept overview
Description
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Alternative Labels
analyse customer's needs
classify customer's needs
determine customer's needs
diagnose customer's needs
identify a customer's needs
identify customer's needs
identifying a customer's needs
identifying customer's needs
map out customer requirements into pragmatic actions
Skill type
skill
Skill reusability level
sector specific skills and competences
Relationships
Broader concepts
Narrower skills
Essential for
Optional for
Concept status
Status
released