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European Skills, Competences, Qualifications and Occupations (ESCO)
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This concept is obsolete

identify customer's needs

Concept overview

Description

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Alternative Labels

analyse customer's needs

classify customer's needs

determine customer's needs

diagnose customer's needs

identify a customer's needs

identify customer's needs

identifying a customer's needs

identifying customer's needs

map out customer requirements into pragmatic actions

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