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European Skills, Competences, Qualifications and Occupations

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S5.0 - working with computers
S5.1 - programming computer systems
S5.2 - setting up and protecting computer systems
S5.5 - accessing and analysing digital data
S5.6 - using digital tools for collaboration, content creation and problem solving
S5.6.0 - using digital tools for collaboration, content creation and problem solving
S5.6.1 - using digital tools for collaboration and productivity
- apply tools for content development
- collaborate through digital technologies
- conduct content quality assurance
- conduct radiotherapy computer planning
- creatively use digital technologies
- develop digital content
- digital communication and collaboration
- digital content creation
- identify software for warehouse management
- implement route planning in smart mobility services
- integrate and re-elaborate digital content
- interact through digital technologies
- manage open publications
- operate GPS systems
- problem-solving with digital tools
- share through digital technologies
- translate requirement concepts into content
- use business simulation tools
- use computer programs to improve patients' skills
- use computer-aided translation
- use computerised maintenance management systems
- use e-health and mobile health technologies
- use e-procurement
- use e-services
- use e-tourism platforms
- use fleet management system
- use ICT resources to solve work related tasks
- use intranet
- use microsoft office
- use online tools to collaborate
- use personal organization software
- use production planning software
- use translation memory software
- utilise decision support system
- work with virtual learning environments
S5.6.2 - using word processing, publishing and presentation software
S5.6.3 - using computer aided design and drawing tools
S5.6.4 - using digital tools for processing sound and images
S5.7 - using digital tools to control machinery
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

use customer relationship management software

skills

working with computers

using digital tools for collaboration, content creation and problem solving

using digital tools for collaboration and productivity

use customer relationship management software

Concept overview

Description

Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.

Alternative Labels

adopt customer relationship management software

apply customer relationship management software

handle customer relationship management software

operate customer relationship management software

use a customer relationship management software programme

use of customer relationship management software

using customer relationship management software

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Optional Knowledge

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)