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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S2.0 - information skills
S2.1 - conducting studies, investigations and examinations
S2.2 - documenting and recording information
S2.2.0 - documenting and recording information
S2.2.1 - preparing financial documents, records, reports, or budgets
S2.2.2 - recording legal information
S2.2.3 - preparing documentation for contracts, applications, or permits
S2.2.4 - maintaining or preparing medical documentation
S2.2.5 - maintaining operational records
S2.2.6 - documenting technical designs, procedures, problems or activities
S2.2.7 - reporting incidents and defects
- classify insurance claims
- create incident reports
- document security incidents in the store
- initiate claim file
- maintain incident reporting records
- process incident reports for prevention
- report airport security incidents
- report anomalies in aircraft interiors
- report children unsafe behaviour
- report chimney defects
- report defective manufacturing materials
- report gaming incidents
- report misfires
- report on building damage
- report on customers' complaints related to toilet facilities
- report on fuel distribution incidents
- report on possible equipment hazards
- report pollution incidents
- report to captain
- report to the team leader
- write rail defect records
- write records for repairs
S2.3 - managing information
S2.4 - processing information
S2.5 - measuring physical properties
S2.6 - calculating and estimating
S2.7 - analysing and evaluating information and data
S2.8 - monitoring, inspecting and testing
S2.9 - monitoring developments in area of expertise
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

report call errors

skills

information skills

documenting and recording information

reporting incidents and defects

report call errors

transversal skills and competences

social and communication skills and competences

communicating

report facts

report call errors

Concept overview

Description

Perform checks to ensure that call data have been entered correctly; report call errors to authorised personnel.

Alternative Labels

call error reporting

call errors summaries

describe call errors

detail call errors

note call errors

report a call error

reporting call errors

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)