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Skills & competences

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K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.2 - liaising and networking
S1.3 - teaching and training
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.7 - obtaining information verbally
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.12.0 - creating artistic, visual or instructive materials
- create artificial light
- create artwork
- create original paintings
- create sculpture prototype
- create wigs
- develop a repertoire for music therapy sessions
- develop film
- differentiate nuance of colours
- interpret artistic intentions
- maintain an artistic portfolio
- maintain blocking notes
- match frames to pictures
- prepare broadcasts
- prepare exhibition programs
- prepare stage weapons
- select artistic materials to create artworks
- select artwork developed by staff members
- select illustration styles
- select video shots
- support a designer in the developing process
S1.12.1 - creating visual displays and decorations
S1.12.2 - developing instructive or promotional materials
S1.12.3 - creating artistic designs or performances
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

design customer experiences

skills

communication, collaboration and creativity

creating artistic, visual or instructive materials

creating artistic, visual or instructive materials

design customer experiences

design customer experiences

Description

Description

Create customer experiences to maximise client's satisfaction and profitability.

Alternative Labels

deliver better customer experiences

deliver customer experience programmes

design a customer experience

design experiences for customers

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept URI

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)