Skip to main content
European Commission logo

Skills & competences

There is a temporary issue on this page. Please, try later. We apologise for this inconvenience.

Show filters

Hide filters

Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S1.0 - communication, collaboration and creativity
S1.1 - negotiating
S1.2 - liaising and networking
S1.3 - teaching and training
S1.4 - presenting information
S1.5 - advising and consulting
S1.6 - promoting, selling and purchasing
S1.6.0 - promoting, selling and purchasing
S1.6.1 - selling products or services
S1.6.2 - promoting products, services, or programs
- advertise an art collection
- advertise auction sales
- advertise sport venue
- advertise the gallery
- advertise travel insurance
- apply social media marketing
- change window displays
- conduct mobile marketing
- conduct religious missions
- create cultural venue outreach policies
- customise travel package
- deliver leaflets
- develop inclusive communication material
- develop tourism destinations
- develop tourism products
- devise tailor-made tourism itineraries
- ensure client orientation
- maintain customer service
- provide customer follow-up
- satisfy customers
- execute advertising for vehicles
- exude enthusiasm during the action sessions
- hand out flyers
- hand out product samples
- implement marketing strategies
- implement sales strategies
- manage artistic career
- manage the store image
- market farm products
- offer free samples of cosmetics
- participate in fashion shows
- participate in tourism events
- perform fundraising activities
- perform public relations
- pose in front of a camera
- promote a positive image of nursing
- promote agricultural policies
- promote animals
- promote company
- promote cultural venue in schools
- promote education course
- promote education programmes
- promote employment policy
- promote evaluation capacity development
- promote event
- promote facilities management services
- promote farm products
- promote financial products
- promote fitness customer referral
- promote free trade
- promote healthy fitness environment
- promote homeopathy
- promote music
- promote one's writings
- promote organisational communication
- promote political campaign
- promote responsible consumer behaviour
- promote social change
- promote social security programmes
- promote sports organisation
- promote sustainability
- provide advertisement samples
- set brand positioning
- show sample garments
- supervise merchandise displays
- support community-based tourism
- test fragrances against customer satisfaction
- use internet to increase sales
S1.6.3 - purchasing goods or services
S1.7 - obtaining information verbally
S1.8 - working with others
S1.9 - solving problems
S1.11 - designing systems and products
S1.12 - creating artistic, visual or instructive materials
S1.13 - writing and composing
S1.14 - performing and entertaining
S1.15 - using more than one language
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

implement customer follow-up

skills

communication, collaboration and creativity

promoting, selling and purchasing

promoting products, services, or programs

ensure client orientation

implement customer follow-up

Description

Description

Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.

Alternative Labels

administer customer follow-up

execute customer follow-up

implement a customer follow-up

implement customer follow-up

implement customers follow-up

implementing customer follow-up

introduce customer follow-up

utilise customer follow-up

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept URI

Share this page:

ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.1 (Last update 26/09/2022)