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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S2.0 - information skills
S2.1 - conducting studies, investigations and examinations
S2.2 - documenting and recording information
S2.2.0 - documenting and recording information
S2.2.1 - preparing financial documents, records, reports, or budgets
S2.2.2 - recording legal information
S2.2.3 - preparing documentation for contracts, applications, or permits
S2.2.4 - maintaining or preparing medical documentation
S2.2.5 - maintaining operational records
- assist with personal administration issues
- carry out inventory control accuracy
- compile detailed collection inventory
- compile railway signalling reports
- complete report sheets of activity
- compose condition reports
- control fluid inventories
- create animal records
- create chimney inspection reports
- document costume stock
- document interviews
- document museum collection
- document project progress
- document safety actions
- document your own practice
- ensure mining records are maintained
- evaluate outdoor activities
- generate reconciliation reports
- keep inventory of goods in production
- keep personal administration
- keep promotions records
- keep records for dental prostheses
- keep records of animal inseminations
- keep records of attendance
- keep records of bid history
- keep records of customer interaction
- keep records of merchandise delivery
- keep records of work progress
- keep records on sales
- keep sheet records
- keep stock records
- keep task records
- keep written records of cargo
- log times of taxis
- maintain a production book
- maintain aquaculture treatment records
- maintain burial records
- maintain catalogue collection
- maintain catalogues of antiquarian goods
- maintain client debt records
- maintain correspondence records
- maintain customer records
- maintain event records
- maintain gas mileage records
- maintain hatchery records
- maintain inventory of airport operations
- maintain inventory of cleaning supplies
- maintain inventory of meat products
- maintain inventory of office supplies
- maintain inventory of pesticides
- maintain inventory of rail track parts
- maintain inventory of rented items
- maintain inventory of tools
- maintain inventory of vehicle cleaning supplies
- maintain library inventory
- maintain logbooks
- maintain motorcycle records
- maintain museum records
- maintain parts inventory
- maintain professional records
- maintain records of maintenance interventions
- maintain records of mining operations
- maintain records of phone calls
- maintain records of work with service users
- maintain records related to vehicle operation
- maintain recycling records
- maintain register of shareholders
- maintain ride parts inventory
- maintain service record book
- maintain ship logs
- maintain system logs
- maintain technical equipment
- maintain transaction's reports
- maintain vehicle records
- maintain vessel inventory
- maintain voyage logs
- maintain waste collection records
- make an inventory of fixtures
- manage overdue library materials
- manage project information
- manage security equipment
- manage stocked company material
- manage wine cellar inventory
- operate warehouse record systems
- oversee cremations
- prepare aquatic inventory reports
- prepare film continuity reports
- prepare flight reports
- prepare freight shipment reports
- prepare fuel station reports
- prepare inventory of properties
- prepare reports on sanitation
- prepare surveying report
- prepare wood production reports
- produce airport lighting system reports
- produce reports based on animal records
- record furnace operations
- record jewel processing time
- record jewel weight
- record malting cycle data
- record production data
- record production data for quality control
- record survey data
- record test data
- record wood treatment information
- report accounts of the professional activity
- report harvested fish production
- report major building repairs
- report mine machinery repairs
- report on production results
- report on voting process
- report on window damage
- report outcome of blast
- report touristic facts
- report utility meter readings
- report well results
- take pharmaceutical inventory
- track coffee deliveries
- write batch record documentation
- write dock records
- write gemstone grading report
- write security reports
- write signalling reports
S2.2.6 - documenting technical designs, procedures, problems or activities
S2.2.7 - reporting incidents and defects
S2.3 - managing information
S2.4 - processing information
S2.5 - measuring physical properties
S2.6 - calculating and estimating
S2.7 - analysing and evaluating information and data
S2.8 - monitoring, inspecting and testing
S2.9 - monitoring developments in area of expertise
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

communicate reports provided by passengers

skills

information skills

documenting and recording information

maintaining operational records

communicate reports provided by passengers

Concept overview

Description

Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.

Alternative Labels

communicate feedback by passengers

communicate feedback provided by passengers

communicate passenger reports

communicate reports given by passengers

interpret and relay passenger feedback

relay passenger comments

relay passenger reports

transmit comments from passengers

transmit passenger feedback

transmit passenger reports

Skill type

skill

Skill reusability level

sector specific skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)