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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S2.0 - information skills
S2.1 - conducting studies, investigations and examinations
S2.2 - documenting and recording information
S2.3 - managing information
S2.4 - processing information
S2.4.0 - processing information
S2.4.1 - gathering information from physical or electronic sources
S2.4.2 - entering and transforming information
- compile statistical data for insurance purposes
- complete evaluation forms of calls
- fill out forms
- lay out digital written content
- maintain data entry requirements
- observe human behaviour
- output electronic files
- prepare well data sheets
- process applications
- process booking
- process collected survey data
- process data
- process incoming construction supplies
- process incoming electrical supplies
- process incoming electronics supplies
- process incoming optical supplies
- process medical insurance claims
- process order forms with customer's information
- process printing input
- sign income tax returns
- supervise data entry
- transcribe dialogues
- transcribe medical data
- transcribe texts
- transfer medical information
- translate formulae into processes
- translate keywords into full texts
- type at speed
- type error-free documents
- type on electronic devices
- use stenotype machines
S2.5 - measuring physical properties
S2.6 - calculating and estimating
S2.7 - analysing and evaluating information and data
S2.8 - monitoring, inspecting and testing
S2.9 - monitoring developments in area of expertise
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

process reservations

skills

information skills

processing information

entering and transforming information

process reservations

Concept overview

Description

Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.

Scope note

Includes reservations in restaurants, excludes booking of accommodation or transportation.

Alternative Labels

handle bookings

process a reservation

take restaurant reservations

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)