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European Skills, Competences, Qualifications and Occupations (ESCO)

Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S4 - management skills
S5 - working with computers
S5.0 - working with computers
S5.1 - programming computer systems
S5.2 - setting up and protecting computer systems
S5.2.0 - setting up and protecting computer systems
S5.2.1 - setting up computer systems
S5.2.2 - protecting ict devices
S5.2.3 - resolving computer problems
- add computer components
- identify GIS issues
- implement ICT recovery system
- maintain information network hardware
- perform ICT troubleshooting
- provide ICT support
- replicate customer software issues
- solve problems in gambling through digital means
- solve technical problems
- troubleshoot website
- use ICT equipment in maintenance activities
S5.5 - accessing and analysing digital data
S5.6 - using digital tools for collaboration, content creation and problem solving
S5.7 - using digital tools to control machinery
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

This concept is obsolete

solve ICT system problems

transversal skills and competences

thinking skills and competences

dealing with problems

identify problems

setting up and protecting computer systems

resolving computer problems

solve ICT system problems

skills

working with computers

using digital tools for collaboration, content creation and problem solving

using digital tools for collaboration and productivity

problem-solving with digital tools

solve technical problems

solve ICT system problems

solve ICT system problems

Concept overview

Description

Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.

Alternative Labels

diagnose system problems

manage system problem

troubleshoot system

Skill type

skill

Skill reusability level

cross-sector skills and competences

Relationships

Broader concepts

Essential for

Optional for

Optional Knowledge

Concept status

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DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.2 (Last update 15/05/2024)