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Skills & competences

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Hierarchy view

K - knowledge
L - language skills and knowledge
S - skills
S1 - communication, collaboration and creativity
S2 - information skills
S3 - assisting and caring
S3.0 - assisting and caring
S3.1 - counselling
S3.2 - providing health care or medical treatments
S3.3 - protecting and enforcing
S3.3.0 - protecting and enforcing
S3.3.1 - complying with health and safety procedures
S3.3.2 - complying with environmental protection laws and standards
S3.3.3 - complying with operational procedures
- abide by business ethical code of conducts
- adhere to organisational code of ethics
- adhere to organisational guidelines
- adhere to standard procedures
- apply airport standards and regulations
- apply certification and payment procedures
- apply company policies
- apply credit risk policy
- apply horticultural standards and practices
- apply ICT system usage policies
- apply navy operation procedures
- apply regulations on cargo transport operations
- apply social distancing protocols
- apply socially just working principles
- apply sport games rules
- apply system organisational policies
- ban cameras
- clear the bar at closing time
- collect damages
- comply with air traffic control operations
- comply with checklists
- comply with specifications of aerodrome manual
- conduct safe aircraft marshalling
- conform with production requirements
- enforce fuel storage regulations
- ensure adherence to organisational ICT standards
- ensure aircraft compliance with regulation
- ensure compliance with port regulations
- ensure conformity to specifications
- ensure continuous preparedness for audits
- ensure contract termination and follow-up
- ensure curriculum adherence
- ensure fulfilment of legal requirements
- ensure gambling operational standards
- ensure gender equality in the workplace
- ensure ongoing compliance with regulations
- ensure products meet regulatory requirements
- ensure protection of car parking
- examine healthcare facility
- execute necessary procedures prior to take off
- follow a tech pack
- follow airport snow control plan
- follow clinical guidelines
- follow code of ethics for biomedical practices
- follow company standards
- follow ethical code of conduct in tourism
- follow ethical code of conduct in transport services
- follow ethical code of conduct of gambling
- follow ethical code of conduct of journalists
- follow evaluation procedures of materials at reception
- follow manufacturer guidelines in use of airport equipment
- follow newspaper house style
- follow organisational guidelines in the cleaning industry
- follow work procedures
- handle incidents
- identify with the company's goals
- implement workplace drug policies
- inspect project regulations
- inspect tax returns
- inspect taxation documents
- integrate headquarter's guidelines into local operations
- interpret sport games rules
- interpret traffic light signals used in tramway infrastructure
- interpret traffic signals
- interpret tramway traffic signs
- investigate manufacturing facilities
- issue certificates for animal products
- issue fines
- manage ethical dilemmas in genetic testing
- manage ethical issues within social services
- meet standards of practice in social services
- monitor airworthiness certifications
- non vessel operating common carrier regulations
- obtain relevant licenses
- oversee quality control
- participate as observer in different types of audits in the food sector
- perform government ceremonies
- perform mortuary facility administration
- plant according to guidelines
- practise veterinary professional codes of conduct
- prevent money laundering in gambling
- promote equal pay
- promote gender equality in business contexts
- receive appropriate permissions for use of recorded audiovisual examples
- regulate chemical reaction
- regulate cutting speed
- regulate gas-firing
- regulate steam pressure
- regulate the flow of substances in pipelines
- remove cheating players
- safeguard bank reputation
- supervise court hearings
- treat animals ethically
- undertake procedures to meet aircraft flight requirements
- undertake procedures to meet UAV flight requirements
- update licenses
S3.3.4 - verifying identities and documentation
S3.3.5 - maintaining and enforcing physical security
S3.3.6 - protecting privacy and personal data
S3.3.7 - ensuring compliance with legislation
S3.4 - providing information and support to the public and clients
S3.5 - preparing and serving food and drinks
S3.6 - providing general personal care
S4 - management skills
S5 - working with computers
S6 - handling and moving
S7 - constructing
S8 - working with machinery and specialised equipment
T - transversal skills and competences

apply operations for an ITIL-based environment

skills

assisting and caring

protecting and enforcing

complying with operational procedures

apply operations for an ITIL-based environment

Description

Description

Properly operate ITIL (Information Technology Infrastructure Library) based service desk procedures.

Alternative Labels

administer operations for an ITIL-based environment

apply an operation for an ITIL-based environment

applying operations for an ITIL-based environment

applying operations for ITIL-based environments

apply operations for an ITIL-based environment

employ operations for an ITIL-based environment

implement operations for an ITIL-based environment

utilise operations for an ITIL-based environment

Skill type

skill

Skill reusability level

occupation specific skills and competences

Relationships

Broader concepts

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Concept URI

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ESCO is a Europe 2020 initiative.

DG Employment, Social Affairs and Inclusion of the European Commission developed ESCO in collaboration with stakeholders and with the European Centre for the Development of Vocational Training (Cedefop).

CONTACT ESCO
Current version: ESCO v1.1.2 (Last update 22/02/2024)